AWS AI Customer Experience Chatbots – Complete Hands-On

Complete Serverless AWS AI Chatbot Bootcamp: Build Chatbots for Orders, Tracking, FAQs, Support & Ticket Creation

What you’ll learn
✓ Design and build AI-powered customer experiences using AWS AI services
✓ Create intelligent customer support and onboarding chatbots with Amazon Lex
✓ Create self-service order tracking, request status, and customer inquiry features
✓ Connect chatbots to backend systems using AWS Lambda
✓ Secure customer interactions using Amazon Cognito for authentication and user management
✓ Deploy and manage serverless AI applications on AWS

Requirements
● Very basic JavaScript will help, But Isn’t Necessary

Description
Do you want to learn AWS AI services, but find it difficult to apply them in real-world projects?

In this course, you’ll learn AWS AI the practical way by building an intelligent customer support chatbot from scratch using real AWS services and production-style architecture.

This is a fully hands-on course where you don’t just learn individual services—you connect them together to build a complete customer support system. As you progress, you’ll design, build, deploy, and test an AI-powered chatbot that can place customer orders, track orders, answer FAQs, classify support tickets, and support voice interactions.

You’ll work with core AWS services such as Amazon Lex, AWS Lambda, DynamoDB, Amazon Kendra, and Amazon Comprehend, and you’ll deploy and manage all resources using Infrastructure as Code (IaC) with the Serverless Framework, following real-world best practices.

Throughout the course, you’ll build features such as an intelligent chatbot that places customer orders, order tracking functionality backed by DynamoDB, an AI-powered FAQ system using Amazon Kendra, automated ticket classification using Amazon Comprehend that categorizes requests into Billing and Technical, voice-enabled customer interactions, and secure IAM permissions with production-ready deployments using IaC.

The focus of this course is on practical implementation, clear explanations, and real customer experience use cases—not just theory or console walkthroughs. By the end of the course, you’ll have a real, production-style AI customer support chatbot that demonstrates how modern teams build and deploy AWS AI solutions.

Who this course is for
■ Companies automating support (startups, SaaS, e-commerce)
■ AWS Developers who want to build AI-powered customer support systems
■ Product managers exploring conversational customer experiences
■ Startup founders building customer-facing AI assistants
■ Cloud engineers
■ Anyone interested in AI-driven onboarding, support, and self-service