Cisco Unity Connection Voicemail Server Administration

Master Cisco Unity Connection Administration, Users, Call Handlers, Auto Attendant etc

What you’ll learn:
Cisco Unity Connection Server Administration
Cisco Personal Communications Assistant, Web Inbox
Cisco Unity Connection Administration User Interface
Configuring voice messaging for each user
Configuring telephony in Unity Connection
Configuring voice messaging and an email account for each user
Creating Users in 4 different ways including BAT
Phone System, Port Group, Ports
Call Flow, MWI, Voicemail Profile, Voicemail Pilot
Caller Input, Call Transfer Rules, Schedules, Holiday Greeting
Greetings, Voicemail Setup
Auto Attendant Setup
Call Management Handlers: System Call Handlers, Directory Handlers
Unified Messaging Service
Call Routing Rules – Direct and Forwarded Routing Rules
Are there any course requirements or prerequisites?
Basic Knowledge of Cisco Unified Communication Manager

Requirements
Basic Knowledge of Cisco Unified Communication Manager

Description
Cisco Unity Connection is one of the most famous unified messaging and voicemail solution that provides users with flexible unified messaging, directory services, basic IVR and auto attendant features.

Cisco Unity Connection servers are highly in demand application which provides a set of tools for administering, monitoring, and troubleshooting the Unified Messaging Voicemail system. The tools that enable the system administrators to provision the Unity Connection server and provide feature rich services, such as integrated voice messaging and audio text application for enterprise level businesses.

As per Cisco, Unity Connection boasts a comprehensive feature set that includes numerous benefits, some of which are listed below.

Fast, Flexible User Access to Messages

Users can save time and increase productivity with quick and efficient access to messages, from the devices and applications they use, delivered in the format they want. Unity Connection supports audio messaging, speech to text message transcription, as well as video greetings, video auto attendants, and phone to phone video messaging.

Simple and Cost-Effective Administration and Management

Unity Connection is virtualized, flexible, and easily integrated into diverse network and application environments.

Unity Connection is managed (including provisioning, service activation, monitoring, performance analysis and reporting, upgrade and migration management, and license management) by Prime Collaboration. This same application manages the entire Cisco voice and video deployment.

Highly Secure, Scalable, and Compliant

Flexible in size and scale, Unity Connection is the unified messaging solution consistently selected by mid-size and global corporations, government agencies, and the security-conscious since 2005.

#CLCOR #CCNP

Who this course is for
Beginner to Intermediate Cisco Unified Communication Administrators
Auto Attendant and IVR Developers
Call Center Administrators
Small to Large Enterprises
Unified Communication Administrators, Architects
Network Engineers