Giving And Receiving Feedback: Basics And Beyond

Master the art of feedback and tough conversations at work—and unlock the SBI Framework for confident communication

What you’ll learn
Understand why feedback is essential for personal and team growth
Overcome the fear and hesitation around giving feedback
Handle difficult feedback conversations with confidence and empathy
Identify and overcome common barriers that prevent effective feedback
Apply the SBI (Situation–Behavior–Impact) framework to make feedback clear, specific, and actionable
Build trust and psychological safety so your feedback is heard and acted upon
Give upward feedback to managers respectfully and effectively
Receive feedback positively and turn it into an opportunity for growth
Recognize how feedback styles vary across cultures and bridge those differences
Use AI tools and practical techniques to practice and sharpen your feedback skills
Create a feedback-friendly culture within your team or organization

Requirements
No prior experience is required — only the willingness to grow as a communicator and leader

Description
Feedback is one of the most powerful tools for growth — yet many managers struggle to give it well, and employees often find it hard to receive.In this practical, experience-driven course, Jim Mangaly, a corporate leader with over two decades of global management experience, shows you how to make feedback simple, structured, and positive. You’ll gain both the confidence and practical tools to transform feedback into a catalyst for performance and trust.You’ll learn how to:• Give feedback that’s clear, specific, and actionable• Handle difficult conversations with confidence and empathy• Apply the SBI (Situation–Behavior–Impact) Framework for effective, structured feedback• Receive feedback gracefully and turn it into personal growth• Use feedback effectively across hierarchies and cultures• Leverage AI tools to practice and sharpen your feedback skills• Build a feedback-friendly culture where people feel safe to share and improveYou’ll also explore real-life workplace examples, common pitfalls, and leadership insights drawn from years of mentoring professionals worldwide. The course also includes AI-assisted role plays.By the end of this course, you’ll have the mindset, language, and frameworks to turn feedback into a career-defining strength — for yourself and those you lead.Perfect for: Professionals, managers, and team leads who want to master the art of giving and receiving feedback at work.

Anyone who works in a team — because wherever people collaborate, feedback matters. For managers and leaders, it’s essential.

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