ITSM v4 to v5 Foundation Bridge Certification Course

Master ITSM v5 updates, DPSM, AI governance and pass the Foundation Bridge exam with focused preparation

What you’ll learn
✓ Understand the key differences between ITSM 4 and ITSM v5, including new concepts and structural changes
✓ Explain Digital Product and Service Management (DPSM) and the eight-stage product and service lifecycle
✓ Identify and apply the ITSM v5 AI Capability Model (6C framework) in service management scenarios
✓ Understand experience management across customer, user, and employee interactions in ITSM v5
✓ Recognise changes to the ITSM Value System, terminology, and management practice structure
✓ Prepare effectively for the ITSM Foundation Bridge exam using scenario-based question strategies

Requirements
● A valid ITSM 4 certification (Foundation or higher)
● Basic understanding of IT service management concepts from ITSM 4
● Interest in updating your knowledge to ITSM Version 5
● No additional tools, software, or prior AI knowledge required

Description
This course contains the use of artificial intelligence. If you already hold an ITSM 4 certification, this course is your fast and focused path to upgrading to ITSM Version 5.

ITSM v5 represents a significant evolution of the framework, reflecting the realities of modern IT environments — including AI-enabled operations, digital product management, experience-driven delivery, and sustainability. This course is designed specifically for ITSM 4 certified professionals who want to understand what has changed, what is new, and how to prepare effectively for the ITSM Foundation Bridge exam.

Rather than revisiting what you already know, this course focuses exclusively on the updates introduced in Version 5. You will learn how the ITSM Service Value System has evolved into the ITSM Value System, how Digital Product and Service Management (DPSM) redefines the scope of IT management, and how experience management becomes a core discipline alongside products and services.

You will also explore the ITSM AI Capability Model (6C framework), understand how AI is governed within service management, and learn how sustainability is integrated into decision-making across the framework.

The course includes clear explanations of structural changes, updated terminology, and new concepts, along with practical guidance on how to approach the 20-question, scenario-based Foundation Bridge exam. A full mock exam is included to help you assess your readiness and identify knowledge gaps before sitting the real exam.

By the end of this course, you will have a precise understanding of ITSM v5 updates and the confidence to apply them in real-world scenarios and exam conditions.

Who this course is for
■ ITSM 4 certified professionals preparing for the ITSM v5 Foundation Bridge exam
■ IT service management professionals who want to understand ITSM v5 updates and new concepts
■ IT managers, consultants, and practitioners working in service management or digital transformation roles
■ Professionals involved in AI-enabled IT environments, digital products, or experience-driven service delivery

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