Mastering ServiceNow Platform Analytics

Master platform analytics in ServiceNow to turn data trends into insights, KPIs and decisions that improve services.

What you’ll learn
Understand the core concepts of ServiceNow Performance Analytics, including indicators, breakdowns, data collection methods, and KPI measurement.
Create and configure Performance Analytics dashboards in ServiceNow to monitor platform performance, service health, and process efficiency.
Build meaningful reports and visualizations using ServiceNow Reports,Performance Analytics widgets, and data visualizations to track trends and surface insights
Analyze historical and real-time data to identify bottlenecks, service gaps, SLA breaches, and opportunities for process optimization.
Set up automated data collection and schedules, ensuring continuous tracking of KPIs across ITSM, HRSD, CSM, or other enterprise workflows.

Requirements
Basic understanding of the ServiceNow platform
No specialized tools or prior analytics experience is required—beginners can start and learn step-by-step.

Description
ServiceNow Platform Analytics is a powerful capability that transforms raw operational data into meaningful insights that guide decision-making, improve service delivery, and increase business value. This course is designed to equip learners with a strong command of ServiceNow’s analytical tools, including Reporting, Dashboards, and Performance Analytics. Through a structured, hands-on approach, learners will develop a clear understanding of key concepts such as indicators, breakdowns, KPIs, automated data collection, trend analysis, and visualization techniques.Participants will learn how to build and customize analytics assets that monitor service performance, track SLAs, reveal bottlenecks, and highlight improvement opportunities across ITSM and other enterprise workflows. Real-world exercises and use cases help reinforce learning and demonstrate how analytics can drive meaningful organizational change.In addition to technical skills, the course emphasizes analytical thinking and storytelling—enabling learners to interpret trends, extract actionable insights, and present data in a clear and compelling manner to leadership and stakeholders. Whether you are an administrator, analyst, consultant, or manager, this course provides the practical skills and strategic insight needed to elevate your ServiceNow environment from a system of work to a system of intelligence.Upon completion, learners will be equipped to build data-driven dashboards that support continuous improvement and measurable business impact.

Who this course is for
ServiceNow Administrators and Developers seeking to enhance their skills in Performance Analytics.

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