Microsoft Dynamics 365 CRM Course for Beginners to Experts

Complete Dynamics 365 CRM training with real-world examples, customization, plugins & Power Platform

What you’ll learn
✓ Customize CRM entities, fields, forms, views, dashboards, and business rules to meet business requirements.
✓ Build end-to-end CRM solutions including entities, relationships, forms, and model-driven apps
✓ Configure CRM modules like Sales, Service, and Marketing for real-world business scenarios.
✓ Implement real-time projects using Dataverse, Power Apps, Power Automate, and CRM customization techniques.

Requirements
● No prior experience with Microsoft Dynamics 365 CRM is required — beginners are welcome.

Description
Microsoft Dynamics 365 CRM is one of the most powerful enterprise platforms used globally for customer relationship management, sales automation, service management, and business process automation.

This course is designed to take you from beginner to expert level in Dynamics 365 CRM, even if you have no prior CRM experience.

You will start with core CRM concepts, including environments, security roles, users, teams, entities (tables), fields, relationships, forms, views, dashboards, and business rules. Step by step, you will move into real-time practical implementation, not just theory.

In this course, you will learn how to

• Configure out-of-the-box and custom entities

• Design forms, views, dashboards, and charts

• Implement security roles, teams, and field-level security

• Automate business logic using workflows and Power Automate

• Work with Microsoft Dataverse

• Perform Dynamics 365 customization and configuration

• Understand plugin concepts and JavaScript customization

• Integrate Power Apps and Power Automate with Dynamics 365

• Work on real-time project scenarios used in companies

This course is taught by a Microsoft Award-winning trainer with 18+ years of IT experience, who has trained 20,000+ students globally and worked with top organizations using Microsoft technologies.

Whether you are a student, job seeker, developer, tester, functional consultant, or working professional, this course will help you build strong Dynamics 365 CRM skills and prepare you for real project work and interviews.

By the end of this course, you will have the confidence to work independently on Dynamics 365 CRM projects.

Who this course is for
■ This course is designed for anyone who wants to build a strong career in Microsoft Dynamics 365 CRM, whether from a functional, technical, or administrative perspective. It is valuable for: Beginners who have no prior experience with Dynamics 365 CRM or Power Platform. Students and fresh graduates looking to start a career in CRM, IT, or software development. Working professionals who want to switch to high-demand CRM roles. Functional consultants who want to deepen their understanding of customization and automation. Technical consultants and developers who want to learn Plugins, JavaScript, and Power Automate integrations. Business analysts and project team members working on CRM or digital transformation projects. System administrators responsible for managing CRM environments, security, and configurations. Power Apps and Power Automate learners who want to understand Dataverse and CRM backend concepts. Anyone preparing for Microsoft Dynamics 365 interviews or certification exams.