Salesforce Agentforce for Beginners & Professionals

Build Intelligent AI Agents in Salesforce Using Flows, Apex, Prompt Engineering, Data Cloud & Integrations.

What you’ll learn
Understand the foundations of AI in Salesforce, including Agentforce: origin, history, evolution and how it fits into the Salesforce ecosystem.
Understand what is Agentforce, Agent Builder, and real-world use cases of AI agents.
Difference between Einstein Bots and Agentforce with use cases for both.
Understand Topics, Instructions and Actions of Agents to create custom agent conversations within Salesforce.
Types of Agents in Agentforce and how to build your first AI agent using Agentforce.
Understand Prompt Template and Prompt Builder. Learn to enable and set up Prompt Builder.
Create Record Summary Prompt template, invoke Prompt template from Agentforce.
Create a Field generation Prompt template and invoke it from Agentforce.
Understand Flex template in Prompt Builder and invoke it from Agentforce.
Learn how to invoke Flows from prompt template, and how to invoke a Prompt Template from Flows.
Learn how to call a Flow from a prompt to automate updates.
Learn how to call an Apex class from a prompt for custom logic.
Configure a Flow action in Agent Builder.
Learn how AI agents work with Data Cloud and create a data library for your agent.
Understanding Model Builder & Custom LLMs in Agentforce.
Learn to bring external models to Data Cloud
Learn About Agentforce for Developer and Setup Agentforce for Developer in VS code.
What is Agentforce Vibes: Enterprise vibe coding Platform.

Requirements
Foundations of the platform and Salesforce Administration.
Understanding of Salesforce Flows and Apex Development is good to have, but not compulsory.
Basic knowledge of Gen AI technology is good to have, but we will learn everything in this course.

Description
Welcome to the complete Salesforce Agentforce course for beginners and professionals in the Salesforce domain. This course is designed and curated by the youngest Salesforce MVP 2019 in the world, Shrey Sharma, also known as the Salesforce Hulk. He is also the founder and CEO of Cyntexa, a Salesforce Crest Partner, and Founder at S2 Labs.In the rapidly evolving world where customer expectations and organizational demands are incomplete without AI, you need more than just basic automation skills. You need to integrate intelligent, conversational agents built on the trusted foundation of the Salesforce platform within your strategy. Salesforce Agentforce is the powerful new way to embed conversational AI intelligence directly within Salesforce.Salesforce Agentforce is enabling agents and customers to engage seamlessly across channels, and this course teaches you how to harness its full potential. We start with the fundamentals of Agentforce on the Salesforce platform, then progress into building your first agent: setup, prompts, flows, and integrations. From there, we explore premium use-cases across industries, deep dive into prompt engineering, deployment process, data library, Mulesoft integration, and continuous improvement. Each section includes live demos, code walkthroughs (Apex + Flow), real-world templates, and downloadable assets.We will also explore Model Builder and building your own generative and predictive AI models using Agentforce. By the end of this course, you will be able to not only design and build, but also configure AI agents within Salesforce, no matter the industry: Financial Services, Healthcare, Manufacturing, Consumer Goods, Public Sector, Energy & Utilities. And you’ll have the professional credibility to talk about Agentforce and AI with clients, senior stakeholders, and your team.By enrolling today, you’ll gain the cutting-edge AI skills that position you as an asset in the industry.Note:You will get the notes for each lecture.

Who this course is for
Salesforce admins and developers who want to upskill and work with conversational AI and Agentforce.
People who want to successfully earn the Agentforce Specialist Certification.
Salesforce Architects and consultants who want to design AI-enabled agent experiences.
Business and technical leads who want to understand how to leverage Salesforce + AI for service, sales and field-agent scenarios.

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