Salesforce Platform Foundations Certification Course

A beginner-friendly introduction to Salesforce and the core platform skills you need to start your journey.

What you’ll learn
✓ Explain the structure of the Salesforce ecosystem — describe core Customer 360 offerings, understand how Salesforce connects departments and unifies data
✓ Navigate Salesforce confidently — as a user or a beginning admin: use the Lightning user interface, global search, App Launcher, Setup menu, & other UI elements
✓ Understand the Salesforce data model and relationships between standard objects
✓ Manage data and security at a foundational level — understand user administration, profiles/roles/sharing rules, data visibility, as well as basic data manageme

Requirements
● No prior Salesforce experience is required. This course is designed for absolute beginners who are just starting their Salesforce journey.

Description
Disclosure: This course contains the use of artificial intelligence.

If you’re curious about Salesforce but not sure where to start, this course gives you the perfect foundation. The Salesforce Platform Foundations (Plat-101) exam is designed for beginners, and this course walks you through everything you need to understand the platform with confidence.

You’ll learn how Salesforce works behind the scenes, why it’s used by businesses across the world, and how core features like objects, fields, security, and reporting come together to support real-life processes. We’ll explore the structure of the Salesforce ecosystem, navigate the Lightning interface, break down key standard objects, and look at how data moves through the platform.

You’ll also get hands-on practice with your own free Trailhead Playground so you can follow along, try things for yourself, and build the kind of practical experience that employers look for.

Whether you’re changing careers, preparing for your first Salesforce role, or simply trying to understand how the platform fits into modern business operations, this course gives you a clear, structured starting point. It’s designed to remove the guesswork, build confidence, and set you up for success as you move towards certifications like Salesforce Administrator or Platform App Builder.

By the end of this course, you’ll have a solid understanding of the Salesforce platform, the terminology, the data model, the security basics, and the core skills required to move deeper into your Salesforce journey.

If you’re ready to start from the ground up and learn in a simple, friendly, and practical way — this course is for you.

Who this course is for
■ Complete beginners who are curious about Salesforce and want an accessible starting point.
■ Career changers looking to move into tech, CRM, or cloud-based roles with no technical background required
■ Students and recent graduates exploring digital skills that can open doors to real job opportunities.
■ Business professionals who work with customer data, processes, or systems and want to understand how Salesforce supports day-to-day operations.
■ New Salesforce users who want a structured introduction before progressing to Admin, Business Analyst, or App Builder certifications.
■ eam members in sales, service, marketing, operations, or HR who want to understand the platform their organisation relies on.